We’re Hiring!
Resource Room Coordinator
The Fulton, Montgomery and Schoharie Counties Private Industry Council is seeking a Resource Room Coordinator for their Amsterdam Center.
Benefits: Health, Dental, and Vision Insurance fully paid by employer. Vacation, Sick Leave, 13 Paid Holidays, Retirement/Pension.
3 days a week in the Gloversville Office and 2 days a week in the Amsterdam Office.
$35,000/year
Two years of customer service experience required. Associate’s degree in human services preferred. Clean, valid driver’s license and transportation required.
Skills and Abilities:
-Working knowledge of technology equipment including computers, fax machines, copiers and other self-help equipment.
-Working knowledge of various computer applications/programs to meet the needs of the customers.
-Working knowledge of the Internet and its benefit to the jobseeker.
-Must possess strong communication and organizational skills.
-Knowledge of a variety of employment tools and the appropriate uses.
-Ability to provide constructive criticism.
-Ability to identify transferable skills.
-Knowledge of support services in the area.
-Ability to interpret and critique written material.
Job Duties:
-Collect documentation for data eligibility validation and enter into database.
-Input customer data into the OSOS System while interviewing.
-Coordinate use of the facility and equipment.
-Assist customers in understanding the benefit of the self-help center in their job search.
-Teach customers to use self-help technologies and resources (Internet, fax, computers, e-mail, voice mail, etc.).
-Identify customer skills, understanding of technology, learning style and personal preferences – necessary to complete an orientation to the resource self-help center.
-Continually seek customer feedback on usefulness and availability of materials and center.
-Assist customers in formatting resumes.
-Prevent, identify, or solve problems with equipment including computers and other technology.
-Work cooperatively with other members of the center.
-Provide constructive feedback and suggestions to customers regarding the effective use of the resources when developing their resume and conducting their job search.
-Actively listen to the customer inquiries/requests to identify services that are most needed and additional services that could be developed.
-Respond to customer complaints and resolve them effectively and in a professional manner.
-Demonstrate sensitivity to customer frustrations and concerns.
-Maintain daily log.
-Follow established procedures for operating equipment.
-Evaluate quality of services and resulting outcomes.
-Work to increase customer satisfaction with self-help resources through redesigning the system and expanding resources.
Job Location: Amsterdam and Gloversville
Monday-Friday, 8:30 a.m. – 4:30 p.m.; 37.5 hours per week
Qualified applicants should send a cover letter and resume to:
Mary Hill, Program Director, FMS PIC, Inc. at mhill@fmsworkforcesolutions.org